The Complexity Advantage

In today's rapidly changing global market, a growing number of organizations are turning to the science of complexity theory and successfully applying its principles to dramatically improve the way they do business. Susanne Kelly and Mary Ann Allison draw on their extensive research at Citibank, a recognized pioneer in the successful application of complexity science to the business world, showing managers how to use complexity's self-organizing techniques to increase efficiency and creativity, inspire new ways of leading, and predict the behaviors of employees, customers, vendors, and competitors.