Addison Wesley - Troubleshooting Microsoft Technologies

Many IT professionals have long considered the practice of troubleshooting to be more of an art than a science. However, with the right methodology, anyone can systematically analyze and repair problems affecting an individual computer or an entire network. All it requires is an understanding of the technologies involved, knowledge of the available tools, and insight into the most common system and application issues.

Troubleshooting Microsoft Technologies is the first complete guide to troubleshooting the vast interrelationships of Microsoft network technologies. This book begins by introducing readers to the fundamentals of networks and troubleshooting. After documenting the available Microsoft troubleshooting tools, the author then attacks technology-specific problems chapter by chapter. A concise technical introduction at the outset of each chapter quickly brings readers up to speed on the technologies involved.

Key topics covered include:

- Client-server issues, including XP-related problems
- Office XP application and file faults
- Disk failures
- Domain Name Service (DNS), including client configuration, server configuration and replication, zone configuration, and Active Directory integration
- Windows Internet Naming Service (WINS), including server and database configuration and database replication
- Dynamic Host Configuration Protocol (DHCP), including DHCP clients and servers and relay agents
- Network and application services such as RIS, print services, terminal services, and DFS
- Routing and Remote Access Service (RRAS), including Network Address Translation (NAT), Virtual Private Networks (VPNs), and Remote Access Servers (RAS)
- Active Directory (AD), including group policies, domains, trusts, replication, service integration, and security.

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